When using card as a payment method. Payment is taken at the start of the booking.
If the job is cancelled, either by yourself or the Cab Company, then the fare will be automatically refunded. However, this can take up to 5 - 7 working days for the funds to appear in your account.
The same also applies if you edit a job which has already been booked. The fare will be automatically refunded. However, this can take up to 5 - 7 working days for the funds to appear in your account.